Summary: Zomato has launched Nugget, an AI-powered, no-code customer support platform designed to help businesses efficiently manage customer interactions without requiring a development team. Announced by CEO Deepinder Goyal, Nugget offers seamless automation and high customization at a low cost. Developed over three years, it currently handles over 15 million monthly support interactions across Zomato, Blinkit, and Hyperpure. Nugget is the first product from Zomato Labs, the company’s incubator for in-house innovations, with more technological advancements expected in the future.
Deepinder Goyal-led Zomato has launched Nugget, an AI-driven, no-code customer support platform designed to streamline customer interactions for businesses of all sizes. The innovative tool aims to enhance efficiency while minimizing the need for extensive development resources.
A Game-Changer for Customer Support
Announcing the launch on X (formerly Twitter), CEO Deepinder Goyal highlighted Nugget’s core features. “Nugget helps businesses scale support effortlessly – highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation,” he stated.
Three Years in the Making
Nugget has been in development for over three years as an internal tool, facilitating more than 15 million customer support interactions monthly across Zomato, Blinkit, and Hyperpure. The platform’s robust automation capabilities allow businesses to handle large volumes of queries efficiently without compromising on service quality.
The First Product from Zomato Labs
Nugget marks the inaugural offering from Zomato Labs, the company’s incubator for in-house technological innovations. Goyal hinted at more groundbreaking products in the pipeline, stating, “Our incubator for in-house innovations. More exciting launches coming soon.”
Future Prospects
With Nugget, Zomato is positioning itself as a leader in AI-driven customer support solutions. The platform’s scalability, automation, and cost-effectiveness are expected to benefit a wide range of businesses, making customer service more accessible and efficient. As Zomato continues to innovate, the industry eagerly awaits its upcoming developments.
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Last Updated on Tuesday, February 18, 2025 12:54 pm by Entrepreneur Edge Team https://entrepreneuredge.in/
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Sai Jyothi